Optimistic research, design & operations leader with a deep commitment to creating 📖  access, 🖐🏽 opportunity & 🪴 community, in organizations & products.

📌  Currently

Since 2021, I've served as Head of Product Design for Rally, an early-stage product at Mozilla.

🏛️  Previously

I led research & design teams to improve the user experience of enterprise & people-facing government services with brilliant teammates at Nava PBC & 18F, including:

  • Building login.gov, one account for government, from zero to one to 40M users
  • Redesigning the journey to receive critical government benefits
  • Improving Californians' user experience of applying for unemployment benefits
  • Modernizing Veterans' Affairs business processes to support Veterans
  • Modernizing how Medicare pays doctors
  • Research to establish diversity, equity and inclusion priorities
  • See full experience on LinkedIn →

😃  Outside of work, I'm proud to have...